Going the extra mile

‘No one ever attains very eminent success by simply doing what is required of him; it is the amount and excellence of what is over and above the required that determines the greatness of ultimate distinction.’ 

(Adams, Charles Francis)

 

 

Value for money

‘Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for.’

(Peter F. Drucker)

 

 

Accountability

‘It is not only what we do, but also what we do not do, for which we are accountable.’

(Molière)

Innovation

‘Innovation is the ability to see change as an opportunity - not a threat’.

(Anonymous)