Shared services  and Outsourcing

Shared services and outsourcing form an integral part of most organisations’ back office strategies. Margin improvement imperatives demand the year-on-year efficiency and effectiveness savings that can be delivered through successful shared service models operating from cost-effective locations.

Many global companies are now in the process of transforming function specific shared service centres into full-scope global business service operations. These integrated operations manage end to-end back office processes in Finance & Accounting, HR, Payroll and IT from a combination of global and regional delivery centres. 

 

 

This third generation in shared services brings significant transformation challenges to both customers and service providers.  However it does offer material qualitative and quantitative benefits in the journey to world-class process operations.

Shared Service Centre Services

Eden Insight’s services include:

▪ Shared Service Strategy – inclusive of functional, location and sourcing strategy.

▪ Shared Service Centre Set-up – design and implementation management of global and regional delivery centres

▪ Shared Service Centre Rollout – to new on and off-shore locations as part of global roll out programme for global shared service centre

▪ Benefits Realisation – driving benefits delivery through both the shared service landscape and the retained business landscape to meet mandates of the business case

▪ Transformation Management – evolution of Shared Service Centre to world class performance 

▪ Off-shoring – of existing shared service centre